Capable to support projects and programs independently, working in close collaboration with the project manager or delivery manager. This function supports teams in managing programs/projects on resource management, work planning, tracking/reporting status of deliverables and milestones, risk & issue coordination, quality control, financial tracking, and governance activities.
Key Responsibilities:
* Process & Administrative Support: operations, tooling and logistics support
* Client Data Protection: ensure compliance with policies, and confidentiality & integrity of client data.
* Resource Management: demand/supply tracking, manage onboarding/offboarding processes, resource scheduling/tracking/ reporting.
* Governance & Control: implement governance standards including tracking, monitoring, reporting status of project/program deliverables.
* Quality & Compliance: support implementation of quality strategy, including policies, processes, templates, and checklists.
* Meeting Facilitation: document key notes and action items, distribute, proactively drive for action item results and resolution.
* Issue & Risk Management: document issues/risks, assign preventive/corrective actions, and monitor/track to closure.
* Workplan Management: work plan creation/maintenance/QA, configuration & management of time tracking tools.
* Time Tracking: maintain time tracking tools, reconciliation of hours, create exception reports and follow through required actions.
* Cost/ Expense Tracking and Reporting: shift/on-call hours tracking, expense verification/validation.
* Overall Project Management & Coordination: support project teams/steams with publication, review and sign-off of major deliverables. Ensure consistent project plans are followed in line with schedule, cost, resource, and quality guidelines.
* Continuous improvements and innovation: drive initiatives to optimize PMO work, eradicate wastes and automate redundant processes. Adoption & implementation of best practices and standard PMO processes.
* Important Considerations:
* When applying to an open internal position, all employees must meet the Permanent Transfers Requirements in policy 0500 Permanent Internal Transfers A summary of the employee requirements are listed below. Please see the policy for full information.
Competencies:
* Soft skills:
* Excellent verbal and written communication skills (English)
* Excellent interpersonal skills and ability to contribute to a team-oriented environment.
* Excellent organizational skills and attention to details.
* Fast learner with ability to adapt to change.
* Excellent time management skills.
* Ability to prioritize tasks, work under pressure, maintain clear focus and see action through to delivery.
* Strong supervisory & leadership skills (Sr Analysts/Team Leads).
* Creative thinking and approach to address challenges & opportunities.
* Proactive approach with can-do attitude.
* Strong team player, with proven team leadership skills (Sr Analysts/Team Leads).
* Build trust and demonstrate integrity in all circumstances.
Other skills:
* Strong knowledge of Microsoft Office 365 Suite or related software.
* Well versed with MS Excel functions and analytical features.