We are a digital platform that automates the entire process from sales to installation of energy services such as Solar PV, electric vehicle chargers, batteries, and heat pumps.
What will you do?
* Provide high-quality technical support to customers and internal users;
* Troubleshoot issues related to solar PV, heat pump systems, and energy models;
* Document common issues and maintain internal knowledge bases and help centers;
* Assist with technical onboarding of clients or partners;
* Collaborate with engineering to escalate and resolve technical issues;
* Contribute to test planning and execution for new features or product updates;
* Report bugs and usability issues with clarity and precision;
* Help develop QA scripts or tools to streamline regression and integration testing;
* Validate data and results using real-world benchmarks when applicable.
What are we looking for?
* Degree in Engineering, Energy Systems, Renewable Energies, or similar;
* Solid understanding of solar PV systems, heat pumps, and energy concepts (e.g., kWh, COP, inverter specs, etc.);
* Good communication skills and ability to interact with both technical and non-technical users;
* Some experience with scripting languages such as Python, Bash, or similar (basic automation, data checks, or API calls);
* Ability to write or review technical documentation;
* Fluent in English (written and spoken);
* Experience using tools like Postman, JIRA, Git, SQL;
* Familiarity with simulation platforms (e.g., PVsyst);
* Knowledge of HVAC systems and their interaction with energy models;
* Prior experience in a technical support, QA, or customer engineering role.
What can you expect from us?
* A permanent job contract for a long term project;
* Tech equipment + SIM Card + personal smartphone;
* Health and Life Insurance;
* Social events and team buildings;
* The commitment of letting you grow with us, and be rewarded accordingly;
* A dynamic and young team that will be always there to support you;
* Training in the latest technologies;
* Coffee, fruits, snacks and a warm welcoming when you pass by the office.
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Software Development
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