Descrição da Função
The company you're going to work at:
Exciting Opportunity to Work with a Leading IT Consultancy via Hays!
Your new role:
Provide initial IT support and resolve incidents at the first point of contact.
Respond to customer inquiries, clarify issues, and gather relevant information.
Advise customers regarding standard IT services and service catalog offerings.
Investigate, diagnose, and resolve incidents within agreed service level targets.
Apply problem-solving techniques to identify and contribute to problem management.
What you need to be successful:
1-2 years of experience in the IT industry.
Basic knowledge of ITIL processes and ticketing systems.
Fluency in Dutch (written and oral).
Fluency in English (written and oral).
Availability to work in shifts.
What the company can offer you:
Participation in high-impact projects with leading clients.
Access to our exclusive network of opportunities, featuring projects across Hays’ partner companies.
Integration into Hays’ IT Contracting Hub, offering visibility into a wide range of technological challenges.
Continuous support from a dedicated consultant, from project onboarding to future career transitions.
Professional development guidance, with a strong focus on enhancing your skills and expertise.
Additional benefits tailored to your journey as a contracting professional.
Next step:
In case you are interested in this opportunity, click on "Apply Now" to send us your updated CV. If this is not what you are looking for, please, contact us to talk about other career opportunities in a classified mode.
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