The company operates in the mobility and fleet management sector, offering vehicle rental solutions for private and corporate customers.
It is present in several international markets and focuses on innovation and customer experience, with services tailored to short- and medium-term needs.
Your New Role
Administer all inquiries received regarding credit card charges;
Submit transactions to our bank to process payment;
Processing Credit card refunds;
Chargeback reporting;
The charge for penalty charge offenses;
Allocate Creditcard payments against the appropriate debt;
Ensuring properinvestigation and solutions to external departments' queries;
Assisting the team lead in maintaining open communication channels with customers developing high standards for service delivery and quality;
Working closelywith other team members to implement and standardize processes to ensure maximum efficiencies;
Providing inputto continuous process improvement.
What You Need To Be Successful
A confident speaker of the English and French language;
Ability to reconcile high volume transactions;
Good analyticalskills;
Professional manner and highly organizes;
Ability to multitask;
High standard of numeracy, accuracy and attention to detail;
Ability to workon your own initiative, prioritizing your own work;
Excel advanced or intermediate skills;
MS access knowledge;
Language skills: English and French mandatory.
What The Company Can Offer You
Team and Growth Opportunities;
Meal Allowance;
Flexible Working Hours;
Health Insurance;
Hybrid Regime;
Home Office Allowance;
Free Parking.