Join an international team in Lisbon Office-based role in Oriente, full-time schedule, paid training, and extra €3,000 project bonus during your first year.
Location: Lisbon Oriente
* Start date: 4.12
* It's office based work in Lisbon Oriente
* Rotational schedule time frames: Monday-Sunday 8:00-23:00 (full time: 8h/day, 40h/week, 5 days/week) with 2 rotating days off
* We offer an efficient and fast online recruitment process
The Project:
Join a leading global social media and e-commerce platform dedicated to keeping its online community safe.
As part of the Fraud Prevention team, you'll protect users and transactions by identifying and preventing fraudulent activity.
As a Back office, German-speaking Anti Fraud Specialist you will:
* Monitor transactions and user activity to detect potential fraud or policy violations.
* Investigate suspicious cases and document findings in detail.
* Analyze data to identify fraud patterns and propose preventive measures.
* Ensure compliance with internal policies and regulatory standards (AML, KYC).
* Work closely with legal, compliance, and customer service teams to resolve cases efficiently.
Competitive salary and compensation system:
* 1100€ gross x 14 months (it's 1283€ gross x 12 months)
* 100€gross fixed project/role bonus
* Meal allowance: €7.23 net/day (approx. €145/month) via meal card
* Transport allowance: €20/month
* 250€ gross – EXTRA PROJECT BONUS (part of a total of €3,000 gross paid monthly during the first year of contract)
It's on average 1383€ - 1778€ gross / month
What we offer:
* Start date: 4.12
* Full time fixed term 6-months employment contract with extension possibility (according to the Portuguese law)
* Rotational schedule time frames: Monday-Sunday 8:00-23:00 (full time: 8h/day, 40h/week, 5 days/week) with 2 rotating days off
* Training is provided at the beginning of the work
* We offer office based work system in our modern location in Lisbon - Oriente
* Complete online recruitment process
* A Bring a Friend Program with attractive incentives
* Private Health Insurance from day 1
What we expect from you:
* You speak German (C2–native) and English (at least B2), with strong communication, moderation, and decision-making skills.
* Minimum 2 years of experience in an e-commerce fraud or customer service environment; background in investigations, abuse, or cybercrime is an advantage.
* Analytical and detail-oriented, with a proactive, problem-solving mindset and the ability to document and substantiate findings clearly and accurately.
* Resilient and calm under pressure, able to handle sensitive or complex situations with professionalism.
* Team-oriented and responsible, with a strong sense of ethics, accuracy, and continuous improvement.
EU citizenship or a residence permit in Portugal is required
Excited for a new adventure with us?
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Job Type: Full-time
Pay: 1,220.00€ - 1,638.00€ per month
Application Question(s):
* When is the closest possible start date for you?
* Your email address and phone number are mandatory to continue your application for this job posting. Please leave them here:
* Your current location (city):
* Are you legally allowed to work in Portugal?
If you are not an EU citizen, confirm the basis on which you can work in Portugal (visa/work permit, etc.).
* Is your German language at working proficiency level (min. C2)? Please confirm here:
* Are you ready to work in our office in Lisbon Oriente?
* Have you ever worked with Concentrix or Webhelp in Portugal? Please leave the notes here:
* This offer is related to our client Concentrix (formerly Webhelp) Portugal. Are you okay with continuing with your application?
* Is your English at good, communicative level (min. B2)?
Education:
* High school or equivalent (Required)
Language:
* English (min. B2) (Required)
* German (at least C2-level) (Required)