Mission Taking ownership of customer issues reported and seeing problems through to resolution; Maintain optimal level of customer satisfaction; Identify all customer issues and recommend appropriate resolution; Providing 2nd-level support by: researching, diagnosing, troubleshooting, identifying solutions, carrying out configurations, performing upgrades, carrying out migrations; Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams; Write and maintain documentation.
Profile Solid and extensive knowledge of IT data center infrastructure in general and navigate medium to large IT environments; Experience with being responsible for the implementation of new databases and the operational management of existing databases; Customer focused regarding the operations of the databases with focus on reliability and performance; Able do handle the following tasks: Preparation of operational procedures for backup and recovery, tuning, integrity, reliability and administration of database users; Provide support to the application people and assets in setting up the internal structure of the database; Establish and follow up robust database standards.
Know how to work on Databases in the Azure Infrastructure-as-a-Service platform; Fluent in (technical) English (spoken