Operations supervisors are the leaders responsible for developing teams, to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics. The Supervisor should do this by providing guidance, coaching, support, motivation and education on a day-to-day basis.
Operations Supervisors are responsible for their teams’ success, change behaviors and continuous improvement assuring the accomplishment of the internal objectives. This role involves managing a sales team, and as such, experience and ambition in sales are mandatory.
What you'll do
* Act with initiative, make things happen and accept responsibility for the results;
* Provide the team a clear sense of direction, ensuring the knowledge of each team member in order to develop the feeling of “Care” to achieve excellent results in motivation, inspiration, attendance and engagement;
* Support, motivate and “enthusiastically” communicate the company’s culture and values, develop and coach each CSR to continually meet and exceed their quality and productivity targets;
* Measure and improve the productivity of the team;
* Team’s assessment: commitment, punctuality, attendance, initiative, capacity to achieve the proposed objectives, relationship with colleagues, etc.) and team member’s performance evaluation (Biannual);
* Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions);
* Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR – General Data Protection Regulation, GECSP – Global Essential Compliance, Information Security Policies, HR, etc.;
* Communicate to the leadership any known infractions of these Corporate Policies and procedures immediately;
* May perform other duties as requested not specifically addressed in this document.
What you'll need
* Higher Education Degree (preferential);
* Fluency in English (mandatory);
* Experience with Sales/marketing (mandatory);
* Experience in BPO industry (mandatory);
* Team player with strong solving and conflict management skills;
* Customer Service Support experience (preferential).
* Excellent work opportunity in a dynamic leading multinational company;
* Possibility of cooperation with leaders in various industries;
* Investment in training and personal development;
* Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
* Health Insurance;
* Free language courses, sport activities and organized events;
* Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
Teleperformance Portugal
TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!
With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow. Join our team and find your place at TP!
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