Customer Service Agent (German-speaking)
We are seeking a Customer Service Agent with fluency in German to support our prestigious project. This is a remote position, but applicants must reside in Portugal or be ready to relocate.
The ideal candidate will have experience in customer-focused environments, excellent communication and persuasion skills, and the ability to work independently. Proficiency in English is also required.
* Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
* Handle sales inquiries with confidence and professionalism
* Guide clients through available packages, promotions, and upgrades
* Resolve queries and ensure customer satisfaction throughout the booking process
* Upsell services when appropriate to enhance the overall customer experience
* Maintain accurate records of customer interactions and transactions
This is an exciting opportunity for someone who is passionate about travel and customer service.
Benefits:
* Full training provided
* Career development and growth in a well-established global client environment
* Opportunity to work from the comfort of your home (regional restrictions apply)
* Join a vibrant, international team in the travel and tourism industry
Requirements:
* Fluent in German (C1+) and proficient in English (B2+)
* Experience in a customer-focused environment
* Excellent communication and persuasion skills
* Ability to work independently