JUNIOR/INTERMEDIATE SERVICE DESK ANALYST (HYBRID)
Portuguese company hires forhybrid work
Location: Lisbon,Portugal
Language Requirements: FluentEnglish and Dutch
Seniority: Juniorto Intermediate
Instructions: Please send yourCVs in English and make sure to include all skills and experience that matchthe requirements of the opportunity. This will significantly increase yourchances of success.
Areyou passionate about IT support, love solvingproblems, and enjoy helping people? We're looking for a motivated and proactiveService Desk Analystto join a technology-driven teamand support one of our key clients
Job Details
* Work Model: Hybrid (60% Remote | 40% On-site – Lisbon)
* Industry: Technology
What You'll Be Doing
As a Service Desk Analyst, you'll bethe first point of contact for technical support – playing a key role inensuring smooth IT operations. You will:
* Deliver first-level support, aiming to resolve incidents quickly using knowledge bases, SOPs, and troubleshooting tools.
* Respond to user inquiries, ask clarifying questions, and collect detailed information to ensure accurate issue resolution.
* Guide users through standard services, providing advice, information, and assistance based on the service catalog.
* Investigate, diagnose, and resolve technical issues in line with SLA targets and defined priorities.
* Apply problem-solving techniques to identify root causes and contribute to ongoing problem management efforts.
Must-Have Skills &Experience
* 2 to 3 years of experience in IT Support or Service Desk roles
* Strong knowledge of Windows Server environments
* Basic experience with SQL
* Excellent communication skills in English and Dutch (spoken and written)
* Customer-focused attitude with great analytical thinking and attention to detail
Why Join Us?
* Work in a dynamic and tech-savvy environment
* Collaborate with an international team on exciting support projects
* Grow your career through hands-on experience and real impact
Ready to be the go-to expert in a supportive andinnovation-focused team?Apply now and let's buildsmarter solutions together
#00293729