Job Description
Applications Support Analyst
Porto, Portugal
Hybrid (1 day per week in office)
Competitive Salary
Permanent Role
What You Will Do
We are seeking an experienced
Microsoft Dynamics 365 Support Analyst
to join our international IT team based in
Porto, Portugal
.
This permanent position offers a
hybrid working model
with one day per week in the office.
The successful candidate will be responsible for providing
Level 1 functional and technical support
for
Microsoft Dynamics 365 Finance & Operations (F&O)
and associated integrations. You will act as a key liaison between end users, Managed Service Providers (MSPs), and internal IT teams, ensuring that incidents are effectively managed and business continuity is maintained.
Key Responsibilities
* Provide Level 1 support for Microsoft Dynamics 365 Finance & Operations and related systems.
* Log, triage, and escalate incidents in accordance with defined support procedures.
* Collaborate with the International IT Services team to resolve cross-system or complex issues.
* Document resolutions, root causes, and best practices within the IT Service Management system (Jira).
* Manage user access, roles, and permissions in compliance with IT controls and security standards.
* Assist in maintaining system documentation, knowledge base articles, and training materials.
* Support testing activities related to patches, integrations, and system enhancements.
* Coordinate and deliver user training for new features and process updates.
* Work closely with business stakeholders to gather and document functional requirements.
* Monitor D365 queues, perform system health checks, and report performance trends.
* Ensure compliance with Tandem's IT governance, GDPR, and regulatory standards.
Qualifications & Experience
Education & Certification
* Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
Experience
* Minimum of 5 years' experience in IT support roles.
* Minimum of 2 years' experience in ERP application support (preferably Microsoft Dynamics 365 F&O).
You're Awesome At
* Strong understanding of Microsoft Dynamics 365 Finance & Operations modules.
* Experience collaborating with Managed Service Providers (MSPs) for enterprise support.
* Proficiency in ITIL incident, problem, and change management processes.
* Strong analytical, problem-solving, and communication skills.
* Ability to translate business requirements into technical specifications.
* Familiarity with Power BI, Microsoft Office 365, and ERP system integrations.
* Strong customer service orientation and ability to remain composed under pressure.
Why Join Us
* Competitive compensation and benefits package.
* Permanent, full-time position with opportunities for professional development.
* Hybrid work model with 1 day per week in the Porto office.
* Collaborative, international IT environment with exposure to enterprise-level systems.
If you are a proactive IT professional with expertise in
Microsoft Dynamics 365 Finance & Operations
and a passion for delivering high-quality support in a global context, we encourage you to apply.
Apply today to join our Porto-based IT team.