Job Opportunity: German-Speaking Customer Support Advisor Remote from Portugal (Relocation Included)
Start Dates: Nov and Dec
Location: Portugal (Remote)
Contract Type: Full-Time | Permanent | Onsite Training + Remote Work
Relocation Package: Flight + Accommodation Support Provided
About the Role
We are urgently hiring German-speaking Customer Support Advisors for a leading international company. This role is fully remote from Portugal, with complete relocation assistance provided through our agency.
As part of the support team, you will handle inbound calls from drivers needing roadside assistance. No sales only calm, clear, and empathetic communication.
You'll provide professional guidance, ensure customer safety, and coordinate support services effectively.
Responsibilities
* Handle inbound customer calls in German (with English system tools).
* Offer empathetic assistance and coordinate roadside help.
* Follow standard procedures and maintain detailed call logs.
* Deliver excellent service while staying calm under pressure.
Who Were Looking For
* Native or fluent German speaker (C1 preferred, minimum B2 English).
* Excellent communication and listening skills.
* Calm, patient, and solution-oriented personality.
* Flexible to work in rotating shifts (40h/week, 24/7 operation; 2 days off).
Normal day shifts may also be available.
* Previous customer service experience is a plus training provided.
What's on Offer
Fully remote role (after relocation to Portugal)
Relocation support flight & temporary accommodation
Meal card: 7.23/day + transport allowance (20/month)
Health insurance from day one
Paid training & career development opportunities
Stable international employer with excellent employee culture
How to Apply
Send your CV to
Please mention German Support Portugal in the subject line.
Priority project limited openings available