Job Title: Customer Service Representative – Dutch & English (C1) Project: Diabetes Medical Devices Location: Porto, Portugal (Hybrid Model) About the Role We are currently looking for customer‐focused and solution‐driven professionals to join an international team supporting a leading project in the healthcare sector, specifically within diabetes medical devices. This is an excellent opportunity to work in a meaningful environment where your contribution directly impacts users who rely on these devices in their daily lives. As a Customer Service Representative, you will act as the first point of contact for customers, providing support, guidance, and solutions while ensuring a high‐quality customer experience. You will work in a multicultural environment with continuous learning opportunities and career growth potential. Key Responsibilities Provide high-quality customer support via phone, email, and chat channels Assist customers with inquiries related to diabetes medical devices, including basic troubleshooting Handle and resolve customer complaints in a professional and timely manner Accurately document interactions and update internal systems Follow up on ongoing cases to ensure full resolution Maintain a customer‐first mindset, ensuring empathy and clarity in all communications Collaborate with internal teams when necessary to resolve more complex cases Profile & Requirements Fluent in Dutch (C2) Strong command of English (minimum C1) Previous experience in customer service is a plus (not mandatory) Excellent communication and active listening skills Problem‐solving mindset with attention to detail Ability to work under pressure and manage multiple tasks Comfortable using digital tools and platforms Availability for rotating shifts in a 24/7 environment Willingness to occasionally work night shifts What We Offer Salary package x 14 months Monthly allowance: €150 (11 months) Welcome bonus: €1500 (Dutch market) Meal allowance €160 month Hybrid working model (on‐site + remote) Paid training and continuous development Opportunity to work in an international and multicultural environment Career progression opportunities within the company Recruitment Process Initial screening and candidate presentation Profile validation Completion of the Harver assessment Final interview and offer #J-18808-Ljbffr