## Client Experience Associate & Tax Specialist* Capture client requirements for analysis, in preparation for future onboarding and service implementation.
* Verify requirements for client participation, including AML, anti-terrorism, and other Group procedures.
* Prepare supporting materials to guide and train clients during their onboarding, maintenance and offboarding journeys.
* Create and maintain internal procedures detailing relevant onboarding tasks.
* Manage start-up phase and conclusion of the contractual relationship with clients, ensuring that adopted procedures are consistent with primary reference standards.
* Act as an interface between non-tier 1 clients and internal implementation/project teams, ensuring client requirements are accurately considered and implemented* Manage non-tier 1 client needs and requests on an ongoing basis, ensure that the necessary requirements for Custody and Settlement functions are properly understood and that issues are correctly addressed and managed* Bachelor's or Master's degree, ideally in business management or finance.
* 2-3 years of successful experience in a client facing role is an advantage.
* Fluency in English is required.
Any other European language (e.G. French, Italian and/or Dutch) will be considered an advantage.
* Flexibility to travel frequently, potentially including extended stays.
* Demonstrated ability perform well, keep composure, and meet deadlines in a fast-paced, transforming and results-driven environment.
* Strong organisational skills with ability to perform and prioritize multiple tasks.
* Strong analytical and problem-solving capabilities;
ability to quickly gaina deep understanding of a wide span of complex operational and regulatory matters.
* Fast learner and proactive behavior with excellent attention to detail.
* Experience in working with international teams.
* Ability to work independently.
* Strong proficiency in MS Outlook, MS Teams, Word, Excel and PowerPoint.
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