We are looking for a Customer Care Specialist in Funchal, you will ensure that you fulfill client expectations related to high targets regarding quality, efficiency and customer journey.
Responsabilities:
Previous experience in Customer Service
Respond to inbound customer requests, documenting relevant information
Assure excellent customer satisfaction by assisting users with general inquiries, and support issues via multiple channels
Respond appropriately to customers
Collaborate with other technicians to resolve or close help tickets
You will work in a multicultural team environment
Skills:
Fluent in Italian (written and oral) and fluent in English (B2)
Possess excellent writing and verbal communication skills
Demonstrate patience when communicating and solving issues
Are proactive, self-motivated, and a great team player
Offer:
Full-time job with permanent contract
Competitive salary and performance bonus
Location in Funchal, Madeira (hybrid model of work 2 days at the office)
Full paid training on the company
Career development