Constru | After Sales Service Manager | Lisboa (m/f(d) Grupo Casais is a prestigious Portuguese construction company known for its expertise in delivering innovative and sustainable architectural projects. With a global presence, we have earned a reputation for excellence and cutting‐edge solutions in the construction industry. The role involves ensuring the definition and implementation of the Casais Group's customer relationship management strategy across entities (company/region), which includes contract management, after‐sales customer management, and the management of processes and contractual documentation, all aimed at maximizing efficiency, quality of service and the level of customer satisfaction while acting in accordance with the Group's ethics and values. Responsibilities Coordinate the After‐Sales Team(s) (Internal/External) to guarantee the level of performance in the work carried out. Plan after‐sales activities and define the allocation of technical and human resources needed to carry out the work by channeling technical and commercial solutions and human capital. Monitor and supervise the execution of work to ensure compliance with agreed deadlines, analyze costs, profits and existing deviations, and implement the necessary corrective and preventive actions. Monitor after‐sales service activities to coordinate and align work with the construction team, management and subcontractors. Ensure that a wide range of customers are well looked after and provided with quality service, aiming to promote their satisfaction and loyalty and to sell extra‐guarantee services. Collaborate with the Pathology Specialist in identifying pathologies and proposing the respective corrections. Liaise with the Customer Care Technician to receive and screen incidents, recording and entering critical data into the complaints platform. Ensure the completion of technical reports, the correct closing and invoicing of Work Orders, by monitoring the interventions carried out by the Operational Teams. Contribute to the preparation of the annual After‐Sales Service budget. Requirements Professional Experience: 3 to 5 years. English: Intermediate. Education: Technical or Superior education in construction, civil engineering, architecture, or a similar field. Certifications/Required Licenses: Order of Engineers, Technical Engineers, or Architects, when applicable. Benefits Employee Support Programs. Cooperation with flexible and dynamic teams that encourage learning and knowledge sharing. Vision for the future: growth, evolution, industrialization, sustainability. Annual activities that promote engagement between colleagues, companies, and markets. Benefits and protocols. Safety culture. Location: Lisbon, Lisbon Metropolitan Area, Portugal #J-18808-Ljbffr