In partnership with Vantage Towers, and as part of the strategic strengthening of its teams and the promotion of its business, we are recruiting a TOC Service Operations Specialist for Lisbon.
The Opportunity:
At Vantage Towers, we're on a mission to power Europe's sustainable digital transformation. As a leading tower company, we're ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.
As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you'll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.
If you're ready to take responsibility and shape the future of telco infrastructure with us, then let's level up in your career and reach the top – together.
Your Contribution:
The TOC Service Operations Specialist will report to the TOC Service Manager and be responsible for ensuring high-quality service delivery, effective incident management, and adherence to operational governance frameworks. The role involves collaborating with internal teams, vendors, customers, and local markets to optimize performance and support continuous service improvement.
* You monitor tower sites in real time, detect incidents, follow emergency protocols, and escalate when required.
* You troubleshoot and resolve tower and equipment issues in collaboration with technical teams.
* You coordinate escalations with stakeholders to ensure timely resolution.
* You generate and analyze operational reports, track KPI/SLA performance, and recommend improvements.
* You support the implementation of operational processes, governance structures, and capacity planning.
* You handle customer onboarding, service requests, and performance monitoring to enhance customer experience.
What makes you stand out:
* 5+ years of experience in
Service Delivery
,
TOC/NOC Operations
, and
Telecommunications Infrastructure
* Proven expertise in
incident management
,
tower site monitoring
, and
technical troubleshooting
* Strong skills in
KPI/SLA tracking
,
operational reporting
, and
service performance analysis
* Fluent in
English, Spanish, and Portuguese
(C1 level)
* Solid academic background in
Telecommunications Engineering
* Effective in
cross-team collaboration
,
vendor coordination
, and
customer support
* Strategic thinker with a focus on
process improvement
and
service excellence
* Familiar with
telecom technologies
including
small cells
,
DAS
, and
IoT solutions
What we offer:
* A
diverse, multicultural setup
based on our values – Accountability, Respect, Teamwork, and Trust – and the unique opportunity to
shape
the
organisation
* An
attractive salary package
* Meal Allowance
: Delivered on Pluxee card - €10.20/day
* Pension Plan
* Full Health Insurance:
For employees and co-