Overview Are you passionate about driving customer growth and turning strategy into measurable results? We are looking for a commercially minded professional to manage and develop On/Off Tradein Portugal, leading both strategic and tactical plans that maximize volume and profitability. This role plays a key part in building long‐term, trust‐based customer partnerships, collaborating cross‐functionally, and ensuring excellent execution in store — always with a strong focus on the consumer and sustainable business growth. To achieve volume and profit objectives within specifically assigned customers through productive relationships, planning and execution compatible with channel/company strategy. Responsibilities Develop and evolve a customer strategic and tactical plan: Customer analysis reviewing previous plan and performance with key conclusions. From this build a SWOT analysis (strengths, weaknesses, opportunities, threats). Develop customer specific (SMART) plans that cover overall strategy, specific goals (what will be achieved) and tactics (how this will be achieved) for range, merchandising, promotions, pricing, service and distribution. Achieve volume & profit (latter as appropriate) phased goals by brand and by account. Develop a productive business to business relationship with OT customers: Appropriate levels of written, verbal and face to face communication with the customer (to be determined by specific account). Presentation, negotiation and implementation of targeted plans for range, merchandising, promotions, pricing, service and distribution. Build a clear understanding of the customer structure, roles and individuals. Periodical meetings with the customer to develop a trust based mutually beneficial relationship at the all appropriate points of interaction. One major business review with all customer/ company key personnel. Quarterly business reviews with primary contact (buyer). Consistently high customer service: same day response time; prioritization and solving of customer 'issues' within agreed time frames. To an appropriate level, have a clear understanding of how the customer makes key decisions, who owns/ influences/ implements them and built relationships with key personnel as a result. As appropriate, facilitate multi-functional relationships between the customer and the company to influence key decisions. Work with line manager and build internal multi-functional alignment to the account to achieve volume/ profit goals: Trade Marketing/ Category management, time/ resource allocation. Logistics (supply chain), time/ resource allocation. Marketing Communication and commitment building within field support teams. Customer administration: Maintain an account file that represents the current situation within the account in terms of the key sales drivers. Build an account budget and gain agreement to it, to deliver customer specific plans at the desired profitability. Build and keep updated store database for the account. Provide desired level of forecasting for company production planning. Complete all customer administration as required (eg. Promotional proposals, product files etc.). Weekly store visits to validate compliance to account plans. Continually updated budget with exact status on every activity / invoice. Evaluation of all key customer activities within the plan (eg. Promotions). Qualifications Bachelor in business, economics or engineering with passion about management and commercial areas. Fluent oral and written English. Advanced MS Office skills (PowerPoint, Excel, Word). 2-3 years of experience in FMCG, management consulting, marketing and sales from other industries. Functional competencies: Results orientation, Planning & co-ordination, Influence and negotiating, relationship building. #J-18808-Ljbffr