About The Job
The Technician Application Support's mission is to provide technical and functional support to users of the banks several applications. Usually this position consists in support to user's requests;
incident, problemand change management;
coordination withotherlevels of support (ADM, Production, others). In addition, it will be required to provide feedback to user and communicate on issue resolution.
Your Main Activities Are
Provide support to users of the systems in a timely and efficient manner
Build and maintain a knowledge base regarding support issues and their resolution
Build a working knowledge of the systems and business area in order to provide a high level of support
Process requests for specific actions (processing, extraction, specific work, etc.)
Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting
Prepare environments for releases and ensure the implementation and pre-production tests are carried out
Profile and Skills to Success
Bachelor's Degree in Information Technology / Computer Science or related
At least 3 years of experience in Information Technology or similar
Advanced level of English, both written and oral
Ability to collaborate / teamwork
Client focused
Resilience
Why joining BNP Paribas?
Leading banking institution
BNP Paribas is the European Union's leading