Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Pursuing a world that works better for people, we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job Description
We invite applications for the role of Content Reviewer – Process Associate – Spanish – On-Site Lisbon.
Key Responsibilities:
* Review and rate content related to video, audio, text, image, documents, or other relevant data based on defined guidelines to generate datasets for classification, production, and machine learning purposes.
* Actively listen and review content for Inappropriate Language, Intent, Title/Thumbnails, and other content for compliance to our policies and rate them on multiple parameters to categorize the content.
* Understand and remain up-to-date with content policies and guidelines shared by the customer.
* Analyze online videos, social media, web pages, and advertising content for compliance.
* Examine content daily in various formats, identify non-compliant content, and flag it for action.
* Give feedback for policy/process improvements.
* Gain sound knowledge of adjacent and cross-policies and train other team members when necessary.
Important Considerations:
This role may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature.
Qualifications
Minimum Requirements:
* Proficient level of Spanish (min C1)
* Very good level of English (min B2)
* Social media & Video Platforms Savvy
* Demonstrated stable job tenure
* Ability to perform duties objectively, devoid of inherent biases or personal beliefs
* Highest level of professionalism and self-motivation
* High school diploma
Preferred Qualifications:
* Trust & Safety Experience – preferably content labelling and/or moderation
* Neutral mind-set to digital content that needs classification & policy review
* Strong emotional intelligence and resilience
* Accurate and critical work attitude
* Ability to think critically and make quick decisions
* Enthusiastic and proactive team player
* Collaborative and growth mindset
What We Can Offer:
* Attractive salary;
* Stable job offers - employment contract;
* Work in a multicultural and diverse environment with employees from over 30 countries;
* Genpact supports professional training and great career development opportunities;
* Free access to our award-winning learning platform.