Anunciada dia 29 novembro
Descrição
Job Overview
We are seeking a highly skilled IT Service Operations Engineer to join our Data Center & Cloud team.
This role entails overseeing partner organization performance, managing IT service processes, and supporting system project implementation aligned with business and technology strategies.
* Implement ITSM processes, manage service lifecycle, SLAs, and service catalogs in the Data Center team.
* Lead and support internal team system implementations and changes.
* Oversee external partners' performance, SLAs, and incident/change/problem processes. Drive automation, cost optimization, and corrective actions with service owners.
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Minimum 3–5 years of experience in IT.
* Solid understanding of ITSM frameworks.
* Familiarity with IT governance and service lifecycle management.
* Experience in managing external IT service providers.
* Strong analytical, communication, and reporting skills.
* Project management experience is advantageous.
