About Upcision
Upcision is a leading lead generation agency serving SMBs to Fortune 500 clients.
Our executors are strong and throughput is real.
This is a key hire who will be in charge of ensuring all systems perform under load.
You're a tenacious operator who thinks strategically, acts tactically.
Role Overview
We run high-volume B2B outbound cold email.
When small quality misses slip through, performance collapses.
We need a reliability owner who prevents repeat failures, enforces daily QC gates, and runs fast root-cause analysis.
You do not need prior cold email experience if you have owned quality or operations in a high-throughput system.
What you will own
• Daily QC across list prep, campaign setup, and live sends.
If a gate fails, the campaign stays paused until fixed.
• Bounce and spam signal control.
You audit failures, find the cause, and ship the fix before the next send.
• SOP enforcement.
You turn documented rules into simple daily checklists that get followed in practice.
• Drift prevention.
When a rule keeps failing, you redesign the step until compliance is natural.
• Operational memory.
You keep the "why" behind rules and fixes current so the system survives turnover.
Day to day, in real terms
• Review yesterday's failures and classify causes.
• Sample lists for hygiene issues before they go live.
• Verify spacing rules so prospects are not hit too frequently across campaigns.
• Audit executor output, pass or fail it, and escalate blockers immediately.
• Pick the top recurring failure each week and eliminate it permanently.
You are a fit if you have
• 4 to 10 years owning ops reliability, QA, or process enforcement in a throughput environment (agency, BPO, logistics, outbound, CS ops, fintech ops, or similar).
• A track record of eliminating recurring failures, not managing around them.
• Comfort being the person who says "here is what is true, here is the proof, here is the correction."
• Strong written clarity.