Are you looking for a career opportunity that will challenge you and help you grow?
We are seeking a skilled customer service professional to join our team in Lisbon, Portugal. As a Customer Advisor for a global casualwear brand, you will be the first point of contact for customers, providing resolutions to their queries and delivering exceptional customer experiences.
">
Our ideal candidate will have native or fluent Dutch language skills (C2 level) and advanced English language skills (at least C1 level), both verbal and written. They will also possess strong communication skills, excellent phone conversation skills, attentive listening, and superior writing skills. Additionally, they should have analytical and problem-solving skills with strong attention to detail, be a curious investigator, and problem solver, and hold EU citizenship or a valid work permit for Portugal.
About the Role:
* Provide first contact resolutions to customer queries
* Offer specialized customer support through written and phone communication
* Build meaningful relationships with customers by answering their questions in a courteous, friendly, and professional manner
* Meet and exceed customer service quality goals, compliance regulations, and productivity targets
* Create amazing customer experiences that people value and we are proud of
* Be responsible for following management direction and providing feedback
Requirements:
* Native or proficient level of Dutch (C2)
* Advanced level of English (at least C1) both verbal and written
* Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills
* Analytical and problem-solving skills with strong attention to detail
* Desire to learn and advance, be a curious investigator, and problem solver
* Must hold EU citizenship or valid work permit for Portugal
* Be a local candidate or willing to relocate to Portugal
What We Offer:
* Relocation package
* Competitive wages
* Paid professional training
* Employee discounts
* Private healthcare & dental insurance (after six months of employment)
* Growth opportunities through various development programs
* Fun and engaging company-wide initiatives, including our EverBetter wellness program
* Job stability
* Life-long skills and experience
* Excellent work culture