Technical Customer Service Agent - Full Remote (m/f)
Referencia: JN -**************
Adicionado em **********
Sobre os nossos clientes
The hiring company is a small-sized organization operating within the professional services sector. They are committed to delivering exceptional customer support and maintaining a high standard of service for their clients.
Descriçao da oferta
We are seeking a Customer Tech Support professional to provide high-quality assistance and resolve technical inquiries for clients in the professional services industry. This role offers the opportunity to work in a fast-paced customer service environment.
Description
Provide timely and accurate technical assistance to clients via multiple communication channels.
Diagnose and troubleshoot technical issues related to the company's products or services.
Escalate complex cases to higher-level support teams when necessary.
Document and update customer interactions and technical solutions in the company database.
Collaborate with internal teams to improve customer experience and resolve recurring issues.
Maintain up-to-date knowledge of company products, services, and technical guidelines.
Ensure adherence to company policies and service level agreements.
Continuously strive to meet or exceed customer satisfaction targets.
Profile
Strong problem-solving skills and a customer-oriented mindset.
Previous experience in a customer service or technical support role is an advantage.
Excellent communication skills in English, both written and spoken.
Ability to work effectively in a fast-paced environment.
Previous experience in customer service, including handling inquiries via phone, chat, and email.
Strong organizational skills and attention to detail.
Job Offer
Contract Details:
Base annual salary: €15,000, paid monthly.
Work model: Fully remote.
Working hours: Between 09:00 and 00:00, Monday to Monday, with two weekends off per month.
Contract type: Permanent, offering a stable and supportive work environment.
Benefits:
Meal allowance of €7.63 per working day
Internet allowance of €***** per month
Access to Coverflex Flexible Benefits, including health insurance (available after 6 months)
O que procuramos
Customer Service; Tech Support; Call center; call centre; apoio a cliente; cliente; insurance; seguros;
Contacto da Michael Page
Clique aqui para responder a este anúncio.