Take the Next Step as a Customer Advisor Do you enjoy helping people and turning challenges into positive experiences? Join a collaborative and fast-moving environment where delivering excellent customer service is a priority. If you are empathetic, communicative, and solution-driven, this role could be a great match for you. Role Overview: As a Customer Advisor, you will be the first point of contact for users, providing support via email, chat, phone, and social media. From account-related questions to billing and technical issues, your focus will be on delivering efficient, seamless, and high-quality assistance throughout the customer journey. Key Responsibilities: Deliver prompt and professional support across various channels Assist customers with account setup, password recovery, billing queries, and verification Identify and resolve technical issues while keeping users informed Maintain a positive and solution-oriented mindset in every interaction Accurately document cases following internal processes Collaborate with internal teams to enhance service quality Contribute ideas and feedback to improve overall customer experience Requirements: Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Why Join Us: Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions Meal Allowance : Enjoy a meal allowance to keep you energised during working hours Health and Life Insurance : Benefit from comprehensive coverage to support your well-being. Onsite Work : Be part of a dynamic and collaborative team environment Relocation Package : Receive support if relocating to ensure a smooth transition Ready to take on this exciting opportunity? Apply today, and let's connect! #J-18808-Ljbffr