French Speaker - Customer Advisor - Remote - Portugal
Job Opportunity: French-Speaking Customer Support Advisor Remote from Portugal (Relocation Included)
Start Dates: Nov and Dec
Location: Portugal (Remote)
Contract Type: Full-Time | Permanent | Onsite Training + Remote Work
Relocation Package: Flight + Accommodation Support Provided
About the Role
We are urgently hiring French-speaking Customer Support Advisors for a leading international company. This role is fully remote from Portugal, with complete relocation assistance provided through our agency.
As part of the support team, you will handle inbound calls from drivers needing roadside assistance. Calm, clear, and empathetic communication is essential—no sales.
You'll provide professional guidance, ensure customer safety, and coordinate support services effectively.
Responsibilities
- Handle inbound customer calls in French (with English system tools).
- Offer empathetic assistance and coordinate roadside help.
- Follow standard procedures and maintain detailed call logs.
- Deliver excellent service while staying calm under pressure.
Who We're Looking For
- Native or fluent French speaker (C1 preferred, minimum B2 English).
- Excellent communication and listening skills.
- Calm, patient, and solution-oriented personality.
- Flexible to work in rotating shifts (40h/week, 24/7 operation; 2 days off). Normal day shifts may also be available.
- Previous customer service experience is a plus; training provided.
What We Offer
- Fully remote role (after relocation to Portugal)
- Relocation support: flight & temporary accommodation
- Meal card: 7.23/day + transport allowance (20/month)
- Health insurance from day one
- Paid training & career development opportunities
- Stable international employer with excellent employee culture
How to Apply
Send your CV to sana.jahangir@cbtalents.org
Please mention French Support Portugal in the subject line.
Priority project limited openings available!
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